INITIATING A RETURN

To initiate a return, please email us at contact@lumi.skin within 30 days of delivery and provide your order number and reason for the return. Our team will review your request and approve your return, after which you may ship the item back to us. Please ensure that the item is in its original packaging and unused condition, and include your order number and shipping name in the return package to help us quickly process your return.



OUR RETURN POLICY

We offer a 30-day return policy for unused items that are returned in their original packaging. However, we cannot issue refunds for items that have been used, worn, or damaged through normal use or misuse. Customers are responsible for return shipping costs, except in cases where the item was damaged upon receipt. We do not reimburse shipping costs.

PROCESSING YOUR RETURN

Upon receipt of your return, it may take up to 10 business days for us to inspect the item/s. Once we confirm that all returned items are in good condition, please allow up to 40 business days from the date of refund confirmation for your refund to be processed. Please note that all refunds are processed in U.S. Dollar ($USD), the same as the original purchase, and customers are responsible for any fees associated with foreign currency transactions or exchange rates.

KEY TAKEAWAYS

• LUMISKIN offers a 30-day return policy for unused items in their original packaging.
• Items that have been used, worn, or damaged through normal use or misuse are not eligible for a refund.
• Customers are responsible for return shipping costs, except in cases where the item was damaged upon receipt.
• All refunds are processed in U.S. Dollar ($USD), the same as the original purchase.
• Customers may contact contact@lumi.skin for any questions or concerns about the return process.

FINAL THOUGHTS

At LUMISKIN, we strive to provide our customers with the best possible shopping experience. If you need to return an item, we want to make this process as easy and hassle-free as possible. We hope this article has provided you with all the information you need to initiate a return and understand our return policy. If you have any questions or concerns, please do not hesitate to contact our customer service team at contact@lumi.skin. We are always happy to help you!

If you've lost or had your card stolen and are waiting for a refund from us, we understand how frustrating this can be. In this article, we'll provide you with the information you need to get your money back as soon as possible.

LOST OR STOLEN CARD: WHAT TO DO

If your card has been lost or stolen and you need a refund, the first step is to contact us at contact@lumi.skin. We'll do everything we can to assist you, including sending you a refund via PayPal if we haven't refunded you yet.

However, if we have already refunded your original purchase to the card used at the time of your order, we are unable to process a refund to a different credit card or PayPal account. But don't worry, we're here to help.

WHAT TO DO IF YOU NEED A REFUND TO A DIFFERENT PAYMENT METHOD

If you need a refund to a different payment method, we recommend that you contact your bank for further assistance in retrieving your funds. Your bank will be better equipped to provide you with solutions and advice.

Please note that we'll be happy to provide any documentation or information your bank may need to assist you in getting your refund. Simply contact us at contact@lumi.skin, and we'll provide you with everything you need.

KEY TAKEAWAYS

• If you've lost or had your card stolen and need a refund, contact us at contact@lumi.skin, and we'll do everything we can to assist you.
• If we haven't refunded you yet, we can send you a refund via PayPal.
• If we have already refunded your original purchase to the card used at the time of your order, we are unable to process a refund to a different credit card or PayPal account.
• If you need a refund to a different payment method, contact your bank for further assistance in retrieving your funds.
• We'll be happy to provide any documentation or information your bank may need to assist you.

FINAL THOUGHTS

Losing or having a card stolen can be a frustrating experience, but it's important to stay calm and take appropriate action to protect your finances. If you haven't received a refund yet, LUMISKIN can send it via PayPal to get your money back as soon as possible. However, if the original purchase has already been refunded to the card used at the time of the order, it may not be possible to process a refund to a different credit card or PayPal account. In such cases, it's best to contact your bank for further assistance in retrieving your funds. At LUMISKIN, we are committed to helping our customers through every step of the process and providing any necessary documentation or information to assist in the refund process.

Thank you for choosing our product/service! We understand that sometimes plans change, and you may need to cancel or change your order. We want to make this process as smooth as possible for you, so please read on for instructions on how to do so.

HOW TO CANCEL YOUR ORDER

If you need to cancel your order, please follow these steps:

• Go to our website and log into your account.
• Locate your order in the "Order History" section of your account.
• Click on the "Cancel Order" button next to the order you wish to cancel.
• A confirmation message will appear on your screen. Click "Confirm" to complete the cancellation process.

Please note that you must cancel your order within 24 hours of placing it to receive a refund. If you cancel outside of this timeframe, we may not be able to accommodate your request as the order will have already entered the processing phase. 

HOW TO CHANGE YOUR ORDER

If you need to change your order, please follow these steps:

• Go to our website and log into your account.
• Locate your order in the "Order History" section of your account.
• Click on the "Change Order" button next to the order you wish to modify.
• You will be redirected to the product/service page. Select the desired changes you wish to make to your order.
• Once you've made your changes, click the "Update Order" button to save your modifications.

Please note that you must change your order within 24 hours of placing it. If you modify your order outside of this timeframe, we may not be able to accommodate your request as the order will have already entered the processing phase. 

KEY TAKEAWAYS

• You can cancel or change your order within 24 hours of placing it.
• To cancel an order, log into your account and click on the "Cancel Order" button next to the order you wish to cancel.
• To change an order, log into your account and click on the "Change Order" button next to the order you wish to modify.
• If you cancel or change your order outside of the 24-hour timeframe, we may not be able to accommodate your request as the order will have already entered the processing phase.
• Refunds for cancelled orders will be processed within 10 business days.

FINAL THOUGHTS

In summary, we understand that sometimes unexpected situations arise that may require you to cancel or modify your order. We want to make this process as easy as possible for you, which is why we've provided step-by-step instructions for how to cancel or change your order. It's important to note that you must do so within 24 hours of placing your order, as after this timeframe we may not be able to accommodate your request. If you cancel your order within the 24-hour timeframe, we'll process your refund within 10 business days. Our customer support team is always available to answer any questions or concerns you may have. We're here to provide you with the best possible customer service experience, so please don't hesitate to reach out to us if you need any assistance.

At LUMISKIN, we take pride in the quality of our products and want you to be completely satisfied with your purchase. We offer a 30-day return policy for unused items that are returned in their original packaging. However, we do not issue refunds for items that have been used, worn, or damaged through normal use or misuse. To help you better understand our Return & Refund Policy, here's what you need to know:

HOW TO INITIATE A RETURN

If you are not completely satisfied with your purchase and wish to initiate a return, please email us at contact@lumi.skin within 30 days of delivery and provide your order number and reason for the return. Please note that all returns must be approved by our team before shipping the product back to us. Items must be returned in their original packaging and in unused condition. Please include your order number and shipping name in your return package to help us quickly process your return. Customers are responsible for return shipping costs, unless the item was damaged upon receipt.

INSPECTION PROCESS

Upon receipt of your return, it may take up to 10 business days for us to inspect your item/s. After we confirm that all returned items are in good condition, please allow up to 40 business days from the date we confirm your refund to process. If you do not receive your refund after we have confirmed it has been processed and successfully refunded, please contact your financial institution.

RESTOCKING FEE

If you return an item that is not approved by our team, without a valid reason, or is outside of the 30-day window, we reserve the right to charge a restocking fee of up to 25% of the purchase price.

NO REFUNDS FOR USED, WORN, OR DAMAGED ITEMS

We do not issue refunds for items that have been used, worn, or damaged through normal use or misuse.

CURRENCY OF REFUND

All refunds are processed in U.S. Dollar ($USD), the same as the original purchase. Please note that customers are responsible for any fees associated with foreign currency transactions or exchange rates.

REVIEW OUR POLICY

Please note that we reserve the right to modify our Return & Refund Policy at any time, and it is the responsibility of the customer to review the most recent version of the Return & Refund Policy before purchasing and using our products. By purchasing and continuing to use LUMISKIN products, customers are indicating their acceptance of this Return & Refund Policy.

KEY TAKEAWAYS

• We offer a 30-day return policy for unused items that are returned in their original packaging.
• We do not issue refunds for items that have been used, worn, or damaged through normal use or misuse.
• To initiate a return, please email us at contact@lumi.skin within 30 days of delivery and provide your order number and reason for the return.
• Customers are responsible for return shipping costs, unless the item was damaged upon receipt.
• Upon receipt of your return, it may take up to 10 business days for us to inspect your item/s.
• All refunds are processed in U.S. Dollar ($USD), the same as the original purchase.
• Please note that we reserve the right to modify this Return & Refund Policy at any time.

FINAL THOUGHTS

In summary, our return and refund policy is designed to ensure that customers are satisfied with their purchases while also protecting our business from fraudulent or abusive returns. We understand that sometimes items may need to be returned, and we strive to make the process as easy as possible for our customers. However, it is important to note that we have specific guidelines for returns and refunds, including a 30-day window for returns, the requirement that items be in unused condition and returned in their original packaging, and the potential for restocking fees. We do not issue refunds for items that have been used, worn, or damaged through normal use or misuse, and customers are responsible for return shipping costs. While we aim to process refunds as quickly as possible, it may take up to 40 business days for us to confirm and process a refund. We appreciate our customers' understanding and support of our Return & Refund Policy.

If you receive a damaged item, it's important to let us know as soon as possible. We take great care in packaging our products, but sometimes damage can occur during shipping. In this article, we'll explain how to report a damaged item upon delivery and what to expect.

REPORTING A DAMAGED ITEM

If your item arrives damaged, please let us know within 48 hours of delivery. To report a damaged item, please email us at contact@lumi.skin and include a clear photo of the damage. This will help us determine if you are eligible for a replacement at no cost to you. Please include the following information in your email:

• Order number
• Item name and description
• Brief description of the damage
• Clear photo of the damage

Once we receive your email, our team will review the information and determine if you are eligible for a replacement. If you are eligible for a replacement, we will send you a new item as soon as possible. Please note that we do not refund, replace, nor accept returns for items damaged through normal use, wear and tear, or misuse.

ITEMS THAT QUALIFY FOR A REPLACEMENT

We consider an item damaged if it has a defect or if the product is physically broken. Damaged packaging that occurred during shipping such as dented boxes, etc. with a product in good condition is not considered damage. If your item qualifies for a replacement, we will send you a new item at no cost to you.

ALTERNATIVE SOLUTIONS

If you do not qualify for a replacement, we may be able to offer an alternative solution. For example, we may be able to provide a discount on a future purchase or offer a store credit. If you have any questions or concerns, please do not hesitate to contact us.

KEY TAKEAWAYS

• Report a damaged item within 48 hours of delivery by emailing us at contact@lumi.skin and including a clear photo of the damage.
• Include your order number, item name and description, and brief description of the damage in your email.
• We will determine if you are eligible for a replacement at no cost to you.
• Damaged packaging that occurred during shipping with a product in good condition is not considered damage.
• We do not refund, replace, nor accept returns for items damaged through normal use, wear and tear, or misuse.

FINAL THOUGHTS

In conclusion, we understand how frustrating it can be to receive a damaged item, and we want to make it as easy as possible for you to report it and get a replacement. By following the steps outlined in this article, you can quickly and easily report a damaged item to us and receive a replacement at no cost to you, as long as you notify us within 48 hours of delivery and provide clear photos of the damage. We take pride in our packaging process to prevent damage during shipping, but we understand that sometimes accidents happen. Rest assured that we are committed to providing you with the best possible customer service and resolving any issues that may arise.

We understand that timely delivery of your order is crucial, and we always strive to ensure that your package is shipped and delivered as quickly as possible. However, sometimes unforeseen circumstances may cause delays that are beyond our control. In this article, we will provide you with information on what to do if you encounter any shipping or delivery delays.

SHIPPING AND DELIVERY DELAYS

There are a variety of reasons why your package may be delayed, including issues with the courier, customs, weather conditions, or other unforeseen circumstances. While we do everything in our power to prevent such delays, they can still occur, and we want to make sure you are prepared in case it happens to you.

WHAT TO DO IF YOU ENCOUNTER SHIPPING OR DELIVERY DELAYS?

If you experience any problems with your delivery, please contact the courier directly for assistance. Most couriers have dedicated customer service teams that can help you track your package or provide updates on any delays.

Additionally, if you have any concerns or questions about your shipment, please don't hesitate to contact our customer support team. We may not be able to control the delivery process, but we're here to help you in any way we can.

KEY TAKEAWAYS

• Shipping and delivery delays can happen due to various factors, including issues with the courier, customs, weather conditions, or other unforeseen circumstances.
• If you experience any problems with your delivery, contact the courier directly for assistance.
• If you have any concerns or questions about your shipment, contact our customer support team.

FINAL THOUGHTS

In conclusion, we understand that dealing with issues related to our product or service can be frustrating, and we're here to help you through any challenges you may face. We hope that the information provided in this article has been helpful and informative in addressing your concerns. We value your feedback and strive to continue improving our services to meet your needs. Thank you for choosing our company, and we look forward to serving you in the future. If you have any further questions or concerns, please don't hesitate to contact our customer support team.

HOW WE PROTECT YOU AGAINST FRAUDULENT ACTIVITY

As a company, we take the protection of your personal information and the security of your transactions very seriously. To this end, we employ various measures to safeguard your financial information and prevent fraudulent activity from taking place. Here's what you need to know about our anti-fraud measures:

ADDRESS VERIFICATION

We verify all billing and shipping addresses to ensure they match the information on file with the payment processor. This helps us confirm that the person placing the order is the legitimate cardholder and not an unauthorized individual using someone else's card. If we find any discrepancies, we will reach out to the customer to verify the address before processing the transaction.

MONITORING TRANSACTIONS

We monitor all transactions for suspicious activity using sophisticated fraud detection tools. If we detect any unusual activity, we will take immediate action to investigate the transaction and may request additional information from the customer to verify the transaction.

FRAUDULENT ACTIVITY

If we suspect any fraudulent activity, we reserve the right to cancel the transaction and notify the customer immediately. This is for the protection of both the customer and our company. We take all necessary steps to ensure that your personal information is secure and protected against any fraudulent activity.

KEY TAKEAWAYS

• We verify all billing and shipping addresses to ensure they match the information on file with the payment processor.
• We monitor all transactions for suspicious activity using sophisticated fraud detection tools.
• We may request additional information from the customer to verify the transaction.
• We reserve the right to cancel the transaction and notify the customer immediately if we suspect fraudulent activity.

FINAL THOUGHTS

In conclusion, we want you to know that protecting your personal information and preventing fraudulent activity is a top priority for us. We have implemented various anti-fraud measures, such as address verification and transaction monitoring, to ensure the security of your financial information. If we suspect any fraudulent activity, we will take immediate action to investigate the transaction and notify you promptly. We understand the importance of providing you with a safe and secure shopping experience, and we are committed to working tirelessly to protect your personal information. If you have any concerns or questions, please don't hesitate to contact our customer support team, who will be happy to assist you.